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Valenta BPO A “No-Brainer”

Sugi brings the strengths he developed in those roles to his clients today. Those clients regularly praise his innate ability to translate business requirements into actionable business solutions, connecting the dots so to speak and helping to build a stronger, more robust organisation. He also excels at improving business processes while reducing operational expenses, with an eye toward boosting efficiency and productivity.

We wanted to explore why someone with Sugi’s accomplishments and accolades would choose Valenta BPO, as well as how the platform has helped him build his success. In our interview, he also offered some critical advice and guidance for anyone seeking to build their own successful business.

Why Did You Choose Valenta BPO?

Valenta BPO was a no-brainer for me. The way I see it, you have two choices. You can either go out on your own, establish your team from scratch, and make a lot of mistakes along the way, or you can decide to join an established consulting and offshoring firm known for its expertise and acumen and start working right away, building business relationships.

I chose the latter. It just made more sense to me. Why go through all those challenges and growing pains when you don’t need to?

What’s Your Advice to Anyone Buying a Business?

I think the most important advice I can impart is to find something that you really like doing initially. You don’t have to love it at first. That will come later. However, you do need to at least like it and have an interest in it.

The key here is to find what motivates you. Picture yourself in the business – what motivates you to get up in the morning? What keeps you in the office at night?

For me, it’s problems to solve for my clients. It’s delivering the best possible experience and answering my clients’ challenges. When you like what you’re doing, and you know what problems you want to solve, things become a lot clearer.

Who Is Your Most Important Advisor and Why?

I would have to say Jayesh and Chris as a business coach. They always steer me in the right direction when it comes to the business and help me understand the most critical areas of focus.

What’s the Best Business Advice You’ve Ever Received?

I’ve gotten so much great advice and guidance over the years. It’s hard to choose, but I would have to say this: Stick to what you know and love doing, and everything else will follow.

Do You Have Any Tips on How to Get the Most Out of Your Business?I would advise anyone to take their time and carefully consider their options. Valenta’s BPO market is very large and very diverse. Keep two to three offerings that are close to your background and experience, and focus on a small number rather than branching out too fast. Rapid growth might sound great, but if it’s not sustainable, you’ll ultimately crash.

What Would You Say Is the Most Critical Factor in Your Current Business Success?

I would have to say that the key factor is being connected with Valenta’s management and coaching teams. They’re always responsive when I have a question or a problem, and they always offer accurate, professional well-thought-out advice and recommendations. Ultimately, they propel my business forward, enabling me to deliver better outcomes to my clients.

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