Eye Level : Mandy Yong on Building Her Malaysian Eye Level Centre

This video features Mandy Yong, an Eye Level franchisee in Malaysia, who comes to the brand after more than a decade in business and has run her centre for around a year. Speaking at what she calls the brand's excellent award event, she frames Eye Level as her deliberate first choice when entering the education sector, arrived at after scoping the market and researching several alternative brands. The middle of the video walks through the three reasons she landed on Eye Level. First, critical thinking — the curriculum trains children to reach the right solution rather than memorise answers. Second, self-directed learning — students take the initiative and the centre minimises hands-on help while they work through the material. Third, structure — a deliberate, programmed approach to each step gives customers and parents confidence in what the program is doing. She frames these as the levers that converted prospective parents and pulled her into the franchise. The closing arc covers operations and growth. Students are the centre's main priority, and Mandy works with her teachers in frequent discussion on each child's progress so they can adjust the support around it. On the demand side she does not wait for parents to come to her — she goes out into the community with flyer distribution and roadshows to surface the program. The clip closes with a clear growth target: double the student roster and become a multi-unit owner inside the next two years.